Cairns Dinner Cruise
Spirit of Cairns Dinner Cruise
All prices shown in AUD$.
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Service rating:
Pretty disappointed when it allowed me to book the dinner cruise but then several days later told me it was fully booked.
Product rating:
As above issue with booking
Reply from Customer
Understand there were some challenges but it seems from previous reviews that this was a common issue over the last few months. For people who may book reasonably last minute this sort of booking system means people will book thinking they have something organised to a week later finding out it is now not available. In that week they may miss out on other activities because they thought they were going on your cruise and the other places booked out in the meantime. Either your system needs attention to prevent overbooking or it is a concious decision by the company to potentially protect against cancellations and that is pretty poor for your potential customers. This was our 1st weekend free of our kids and we were really looking forward to the dinner cruise only to be deflated when it was cancelled.
Reply from Everything Travel Group
Hi Lance. Firstly, thanks for taking the time to give us this valuable feedback. We were sorry that we were unable to get you onto this trip, but with the ever changing nature of operation during what has been an incredibly disrupted year for operators, customers and agents alike there have been lapses such as this which are unfortunately often out of all parties control. We are sorry for any inconvenience or frustration this causes you and hope you were able to find a suitable alternative activity and enjoyed your time in Cairns!
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94% of new customers that used Everything Cairns to provide advice and securely book their Cairns activities have let us know they've had a good or excellent experience with us. Thank you.
Reply from Everything Travel Group
Hi Lance. Firstly, thanks for taking the time to give us this valuable feedback. We were sorry that we were unable to get you onto this trip, but with the ever changing nature of operation during what has been an incredibly disrupted year for operators, customers and agents alike there have been lapses such as this which are unfortunately often out of all parties control. We are sorry for any inconvenience or frustration this causes you and hope you were able to find a suitable alternative activity and enjoyed your time in Cairns!
Posted 29-Dec-2020