Terms & Conditions
Everything Cairns does not charge you for the services we provide. All prices quoted are the same as those offered by the activity company directly. If you require more information please contact us.
NO E-TICKET = NO ACTIVITY
The activity company that your reef tour or Cairns activity is booked with will be referred to as 'The Operator'.
1.0 Bookings
1.1 Once you have clicked 'Process my booking' your credit card will be charged the full amount owing. A window will then appear allowing you to check your booking details. Please email us immediately if any details are incorrect. A sales consultant will then process your booking request and send your e-ticket via email promptly. Please note that our office hours are 8am - 8pm 7 days.
1.2 This ticket becomes your proof of payment.
1.3 You must present this e-ticket on the day to 'The Operator' in order to participate in the activity. Failure to present the e-ticket to 'The Operator' may result in you not being allowed to partake in the activity.
1.4 If you are unsure which activity, accommodation or services you require, please contact one of our experienced Cairns based sales consultants for advice before you finalize your booking.
NO E-TICKET = NO ACTIVITY
2.0 Your e-ticket
2.1 Once you receive your e-ticket by email please print it.
2.2 You must present your e-ticket to the operator in order to participate in the activities booked.
2.3 Please reconfirm your activity the day before by calling 'The Operator' on the phone number found on the top of your e-ticket, quoting your name and the Everything Cairns voucher ID number.
2.4 If your activity is weather dependent please call 'The Operator' at least 1 hour before your check in or pick up time for a weather check.
NO E-TICKET = NO ACTIVITY
3.0 Cancellations, Changes and No Shows
3.1 If a booking is cancelled by 'The Operator' and you are unable to reschedule, you can contact us for a refund. Please explain the reason for the refund and the person you spoke to, and if possible your voucher number. We will then credit your card the refund amount and email you with confirmation.
3.2 If you need to reschedule, change or cancel your booking you will need to call 'The Operator' (the number will be on your e-ticket) to get authorization to do so.
3.3 If you cancel within 2 calendar days of the scheduled departure or commencement time, you will be charged a 100% cancellation fee. Some activity operators require more that 48 hours. See your e ticket for any specific cancellation policies for specific activities.
3.4 'No shows' on the day of your activity will result in you being charged a 100% cancellation fee.
3.5 'The Operator' reserves the absolute right to cancel any service as a result of weather conditions, insufficient numbers or any other unforeseen event or circumstances. In this instance, you can choose to reschedule or request a refund from Everything Cairns.
NO E-TICKET = NO ACTIVITY
4.0 Levies, EMC, Pay on Board Fees, Insurance
4.1 All activity and reef companies in Australia are required by law to have public liability insurance.
4.2 Reef tour companies are also charged an Evironmental Management Charge by the government each time a customer visits the reef (EMC).
4.3 In order to defray the cost of risk management, public liability insurance and the reef tax, 'The Operator' may charge each person a levy or 'pay on board fee' which is payable direct to 'The Operator' on the day of activity. Where possible the cost of this fee will be shown on your e-ticket. Fees are generally between $5 -$15 per person per day.
5.0 Extended terms and conditions
5.1 Everything Cairns and/or 'The Operator' accept no responsibility for any loss or additional expenses arising from changes, delays or cancellations of the services and activities by 'The Operator'.
5.2 This e-ticket is based on fares and tariffs which are, to the best of Everything Cairns knowledge, correct at the time of issue. Any increases since the date of issue are at the cost of the passenger payable to 'The Operator'.
5.3 We advise that all activities do carry a degree of risk and that by participating in the activity provided by 'The Operator' you are expressly assuming those risks personally and are releasing 'The Operator' and Everything Cairns from any liability, claims, losses, damages or expenses.
6.0 Privacy Policy
6.1 Everything Cairns is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders and to personalise your shopping experience with us; that's all.
6.2 Everything Cairns uses cookies to allow you to acess and purchase items in your shopping. Cookies sent to your computer from Everything Cairns only last while you're browsing our website. We do not store persistent cookies on your computer.
6.3 Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
7.0 Security Policy
7.1 Everything Cairns protects your credit card transactions with powerful 128-bit Secure Sockets Layer (SSL) encryption technology. SSL encrypts all your personal and credit card details to prevent it being read during transmission over the Internet. It changes it into 1 of more than 300,000,000,000,000,000,000,000,000 different combinations (that's 3 quadrilliard if you're wondering).
SSL safe connection, and other proven secure transaction technologies, have safely protected the thousands of Everything Travel Group customers who have booked online since we launched in February 2004.
